Terms & Conditions

Effective Date:- Updated 22.09.2025

Welcome to the official website of Pavilions & Interiors India Pvt. Ltd. (“P&I”, “Company”, “We”, “Us”, “Our”). By accessing or using this website (the “Site”), you agree to comply with these Terms & Conditions (“Terms”). If you do not agree, please discontinue use.

General Use

The content on this Site is provided for general information and guidance only and may be updated or changed at any time without prior notice.
While P&I makes reasonable efforts to ensure accuracy and reliability, information may contain errors or omissions. Users are advised to verify information independently before relying on it.

Intellectual Property

All content on the Site, including but not limited to text, images, graphics, logos, designs, and software, is the property of P&I or its licensors and is protected under applicable intellectual property laws of India.
Users may not reproduce, copy, distribute, or exploit any content from the Site for commercial purposes without prior written permission from P&I.

Third-Party Links & Website Management

The Site may include links to third-party websites for convenience. P&I does not endorse, guarantee, or take responsibility for the content, privacy practices, or operations of these websites.
The Site may be operated and maintained by an independent third-party service provider engaged and paid by P&I. While reasonable efforts are made to ensure smooth functioning, P&I is not liable for any technical errors, downtime, or issues arising from third-party operations.
The third-party service provider’s company link may appear in the website footer for transparency.

Privacy & Data

Personal information is collected only through forms voluntarily submitted by users.
Currently, no cookies are used for tracking purposes. If cookies are introduced in the future, users will be notified and given an option to manage consent as per the Digital Personal Data Protection Act, 2023.
For details on how Personal Data is collected, used, retained, and your rights under Indian law, please see our Privacy Policy

Acceptable Use

Users agree not to:

Use the Site for any unlawful, harmful, or fraudulent purposes.
Interfere with the Site’s functionality, security, or operations.
Upload, transmit, or distribute viruses, malware, or harmful code.
Use automated tools such as robots, crawlers, or scrapers without prior written permission.
Take any action that imposes an unreasonable load on our infrastructure.

Service Availability & Disclaimer

P&I does not guarantee uninterrupted access to the Site. Access may be suspended temporarily and without notice due to maintenance, updates, or factors beyond our control.
To the maximum extent permitted by law, P&I disclaims all liability for any direct, indirect, incidental, or consequential damage arising from use of, or inability to use, the Site.

User Responsibility

Any use of information or materials from this Site is entirely at your own risk.
It is your responsibility to ensure that any services, products, or information available through this Site meet your specific requirements.
P&I offers a range of services; availability of certain services may vary depending on customer needs and operational capacity.
Project timelines and delivery dates are estimates and may be subject to change. While P&I makes reasonable efforts to meet timelines, exact completion or delivery dates are not guaranteed..

Data Protection & User Rights

By using the Site, you consent to the collection and processing of your Personal Data in accordance with the DPDP Act, 2023 and other applicable laws.
Users have the right to withdraw consent, request correction, deletion, or access to their Personal Data, as detailed in our Privacy Policy.
If you are under 18 years of age, data may only be submitted by a parent or lawful guardian.

Limitation of Liability

P&I shall not be liable for any loss, damage, or claims arising out of:
- Unauthorized access to or alteration of user data.
- Any third-party websites or links.
- Technical disruptions, downtime, or cyber incidents beyond reasonable control.
Nothing in these Terms excludes liability for fraud, willful misconduct, or matters where exclusion is not permitted by law.

Indemnity

Users agree to indemnify and hold harmless P&I, its directors, employees, and service providers from any claims, liabilities, damages, or expenses arising out of misuse of the Site or violation of these Terms.

Changes to Terms

P&I may update these Terms at any time. The date of the latest update will be displayed at the top of this page.
Continued use of the Site after updates constitutes acceptance of the revised Terms.

Governing Law & Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Any disputes shall fall under the exclusive jurisdiction of the courts in Delhi, India.

Company Information

Registered Office:

Pavilions & Interiors India Pvt. Ltd.

I-40, Lajpat Nagar-III, New Delhi, Delhi – 110024, India

Corporate/Operational Office:

A-63, Sector-57, Noida – 201301, Uttar Pradesh, India

Event Rental Refund & Cancellation Policy

Purpose & Scope

This Refund & Cancellation Policy governs cancellations, transfers, refunds and credits for event rentals, bookings and related services provided by Pavilions and Interiors India Pvt. Ltd. (“Company”, “we”, “us”). It applies to all customers, attendees and purchasers of our events and services unless a specific event page or written agreement states otherwise

Definitions

Please note that all event rentals and services are non-refundable. Once you have successfully registered or purchased a rentals or services for an event, we are unable to provide a refund if you choose to cancel. This policy applies to all events hosted or managed by Pavilions and Interiors India Pvt Ltd.

Customer / Orderer: person or entity that books/pays for services or rentals.
Event: any conference, exhibition, workshop, rental, or other activity organised, managed or presented by the Company.
Services / Rentals: any venue hire, equipment rental, staffing, design, installation or other contracted service.
Original Payment Method: the payment instrument used by the Customer to pay for the Order.

No-Refund / No-Cancellation (Default Rule)

Unless an event’s page or a written agreement expressly provides otherwise, all sales are final. Orders for rentals or services are non-refundable and non-cancellable once payment is confirmed. Registrations are non-transferable except where permitted in writing by the Company.

Exceptions & Event-Specific Terms

If an event page or written agreement specifies a different cancellation or refund policy, that event-specific policy governs that booking. Any such exception must be clearly displayed on the event page or recorded in writing (email/contract).

Permitted Cancellations (When Allowed)

For events that expressly permit cancellations:

Cancellation requests must be submitted in writing to orders@pavilionsinteriors.com.

Cancellation Request Deadline: requests must be made within 30 days of the original registration/payment date/ unless the event page specifies otherwise.

No cancellations will be accepted within 45 days of the scheduled event date, unless otherwise stated on the event page.

A cancellation fee may apply as specified on the event page or booking confirmation.

Failure to Avail Services

Failure to attend an event for any reason (travel delays, personal illness, weather, visa issues, etc.) does not entitle you to a refund, credit, or transfer unless the event page or a written agreement provides otherwise..

Transfers

Registrations and purchases are non-transferable except where we expressly permit transfer in writing. If transfers are permitted, additional administrative fees may apply.

Digital Goods & Services

Digital products (recordings, downloadable materials, licences) are non-refundable unless otherwise stated on the product page or a written agreement.

Postponement & Rescheduling by Company

If we postpone an event, your registration/payment will remain valid for the rescheduled date. If you cannot attend the rescheduled date:

We will provide a refund only if the event page or written communication expressly promises refunds for postponement; otherwise, the registration will remain valid for the rescheduled date or any alternatives offered by us.

When refunds are promised following postponement, refunds will be issued via the Original Payment Method within 7–10 business days of your refund request being accepted.

How to Request a Cancellation (If Applicable)

For events where cancellations are permitted, the following conditions apply:

Cancellation Request Deadline :
- Cancellation requests must be submitted within 30 days of the original registration date.
- No cancellation requests will be accepted if the request is made within 45 days of the event date, This ensures that cancellations are not made too close to the event, which could impact event logistics.
Process :
- To cancel, you must contact our support team via email at orders@pavilionsinteriors.com and include your registration details.
Cancellation Fees :
- A cancellation fee may apply, depending on the terms outlined on the event page.

How to Request a Refund or Cancellation (If Eligible)

Email: support@pavilionsinteriors.com with subject line: Cancellation/Refund Request — [Order/Registration ID].

Include: order number, registered name, original payment method, booking date and reason for request.

We will acknowledge receipt within 3 business days and respond with next steps.

Refund Processing

When a refund is approved, we will process it to the Original Payment Method/Method mutually agreed.

Refunds typically take 7–10 business days to reflect in your account, though actual timing depends on the payment provider or bank.

Force Majeure

We are not liable for failure to perform if such failure results from acts beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, terrorism, war, or other unforeseeable events. In such cases we will, at our discretion, offer a rescheduled date, credit, or refund as appropriate and as stated on the event page or in communications.

Fees, Taxes & Deductions

All applicable taxes, payment gateway charges and bank fees may be retained or deducted in the refund amount as required by law or by the payment provider’s policy.

Disputes & Governing Law

This Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at New Delhi

Changes to this Policy

We may modify this Policy at any time. Updated versions will be posted on our website with the Effective Date. Your continued purchase or participation after posting constitutes acceptance of the revised Policy.